You may receive a Merchandise Only Certificate when:

• You return merchandise without a receipt
• You return merchandise that was a gift
• You return merchandise that was purchased with a certificate, gift card or check
• You return merchandise that was purchased with Star Money or Macy's Money

A Merchandise Only Certificate can only be used in-store and can’t be used for online purchases.

Note: Merchandise Only Certificates may not be used as payment on a credit account.

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