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How do I add items to my registry using the Macy's Mobile App?
To add items to your registry with your smartphone: Download the Macy's application. From the homepage, select the 'registry' option. Select 'MANAGE A REGISTRY'. Sign in to your registry. Once you...
Consumer Protection Alert!
Macy's encourages all customers to be aware of potentially fraudulent or deceptive emails, phone calls and postal mail. Here are some simple guidelines to help you safeguard your personal...
What is Macy's return policy?
Updated We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below...
What are my delivery & shipping options at Macy's?
Updated Standard Shipping Costs & Delivery Timing Premium Shipping Costs & Delivery Timing Express Shipping Costs & Delivery Timing Shipping Methods Special Shipping Information &...
How can I change or cancel my macys.com order after it has been submitted?
You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In Store or use Same-Day Delivery, you only have 15 minutes to change...
What is Same-Day & Next-Day Delivery?
Updated Certain items online are eligible for Same-Day or Next-Day Delivery. Here are the ways you can take advantage of these shipping options: Look for items with the Same-Day or Next-Day Delivery...
Link to a URL Easy Returns
Macy’s and macys.com Notice of Privacy Practices
This Notice of Privacy Practices was updated in December 2020 . This statement applies to "Personal Information" collected, processed or stored by Macy's, a Macy's Inc. company. Personal...
How can I track my order?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your...
How do I use Star Money rewards?
You can use Star Money on all purchases even on top brands, beauty and designers that rarely go on sale, except Gift Cards, services & fees at Macy's, macys.com and Macy's Backstage. To redeem a...

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