Skip Navigation

How Can We Help?

Start here to get answers fast.

How do I add items to my registry using the Macy's Mobile App?
Updated To add items to your registry with your smartphone: Download the Macy's application. From the homepage, select the 'registry' option. Select 'MANAGE A REGISTRY'. Sign in to your registry. Once you...
Consumer Protection Alert!
Updated Macy's encourages all customers to be aware of potentially fraudulent or deceptive emails, phone calls and postal mail. Here are some simple guidelines to help you safeguard your personal...
What is Macy's return policy?
Updated We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below...
What are my delivery & shipping options at Macy's?
Updated Standard Shipping Costs & Delivery Timing Premium Shipping Costs & Delivery Timing Express Shipping Costs & Delivery Timing Shipping Methods Special Shipping Information &...
Macy’s and macys.com Notice of Privacy Practices
Updated This Notice of Privacy Practices was updated in December 2019 . This statement applies to "Personal Information" collected, processed or stored by Macy's, a Macy's Inc. company. Personal information...
How can I change or cancel my macys.com order after it has been submitted?
Updated You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In Store or use Same-Day Delivery, you only have 15 minutes to change...
How can I track my order?
Updated Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your...
How do I use Star Money rewards?
Updated You can use Star Money on all purchases at Macy's, even on top brands, beauty & designers that rarely go on sale, except Gift Cards, services & fees at macys.com and Macy's Backstage ...
Link to a URL Easy Returns
Updated
What is Macy's International Shipping policy?
Updated International Shipping Locations What Is Borderfree? International Shipping Rates Delivery Timeframes For International Orders Merchandise On Backorder Paying With U.S. Dollars To Ship...

Help Center

Orders

Checkout Help

Pricing & Promotions

Shipping & Delivery

Returns

Macy's Credit Card

My Account & Profile

Star Rewards

Furniture & Mattresses

Wedding Registry & Gifts

Stores

More Topics

Back to Help Center

We're working hard to support our customers during the COVID-19 crisis.

We're sorry, we are experiencing heavy call volume and substantial hold times.

Browse our FAQs or type your question into the "How Can We Help" search bar above to get answers fast.

We appreciate your business, patience and understanding during this global crisis.

View Latest Updates & FAQs

How do I get more information about Macy's Gift Cards/E-Gift Cards?

Macy's Gift Cards

Macy's Gift Cards can be purchased at any Macy's store or online at macys.com. Benefits include:

Free shipping
No expiration date
A variety of designs to choose from
Can be used at any Macy's store and online
Available in increments from $10 - $1,000

Check out the Macy's Gift Card selection

Learn more about Macy's Gift Cards

Macy's E-Gift Cards

Macy's E-Gift Cards can be purchased online at macys.com. Benefits include:

A quick and easy way to send a gift
Can be personalized with a message
Arrives via email within 24 hours
Can be used at any Macy's store and online
Available in increments from $10 - $1,000

Check out the Macy's E-Gfit Card selection

Learn more about Macy's E-Gift Cards

Was this answer helpful?

Print

Related FAQs