There are two ways to update the name on your Macy's Credit Card or your Macy's American Express® Card:
- Send a secure message
- Select My Account and sign in to your account with your email address and password
- Select Credit Summary under Macy's Credit Card
- Scroll down to the footer at the bottom of the page and select Send Secure Message
- Call Customer Service at 888-257-6757 (TTY: 711) during our business hours:
Please note: In some cases‚ it may be necessary to submit a copy of legal documents when requesting your name change.