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How can I change the name on my account?

There are two ways to update the name on your Macy's Credit Card or your Macy's American Express® Card:

  • Send a secure message
    • Select My Account and sign in to your account with your email address and password
    • Select Credit Summary under Macy's Credit Card
    • Scroll down to the footer at the bottom of the page and select Send Secure Message
  • Call Customer Service at 888-257-6757 (TTY: 711) during our business hours:
    • Mon–Sun 10AM–10PM ET

Please note: In some cases‚ it may be necessary to submit a copy of legal documents when requesting your name change.