To report your Macy's Credit Card or Macy's American Express® Card lost or stolen online at macys.com, you will need to provide information about your card, how it was lost or stolen, and identify potentially fraudulent transactions.
How to report your card as lost or stolen:
-
Select
My Account
and log-in to your account with your email address and password
-
Select the
credit summary
link under the
Macy's Credit Card
section
-
Select the "I want to…" drop down box on the top right hand side of the page and choose
Report a Lost or Stolen Card
On the next page, here's what to do:
-
Make sure your account is current by making any necessary payments
-
Identify potentially fraudulent transactions
-
Provide information about your card and how it was lost or stolen
-
Submit your report, and leave the rest to us
You can expect your new card
within 7 to 10 days
.
You can also report your card lost or stolen using our automated system at
888-257-6757
.