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How do I manage my password and email address online?

For your protection, remember to change your password frequently.

  • Use complex characters, including uppercase and lowercase letters, numbers, and special characters
  • Your password must be 7-16 characters and can include specials characters, except for the following: ( . , - | \ / = _ ) or spaces
Keep Me Signed In
I want to update my password
I forgot my password and am locked out of my profile
I was prompted to reset my password
I requested a new password, but didn’t receive a reset email
I didn’t change my password, but received an email confirmation

If this happens, reset your password immediately. If you see any unusual activity associated with your account, call Customer Service.

1-866-593-2543 9:00 a.m. - 12:00 a.m. ET, 7 days a week Customer Service.
TDD/TTY for the Hearing Impaired 711
Outside the U.S., Canada and Puerto Rico, call collect 1-727-556-5758

I want to change my email address
I no longer have access to the email address associated with my profile