We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. See below for exceptions. Start a return here.
Store returns are free
Star Reward members receive free Return Shipping
Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from your refund. Sign up for Star Rewards here.
Return Conditions
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return.
Items purchasedin a store must be returned to astore.
Items purchasedonline can be returned to a store or byinitiating the return online.
Items shipped and sold by sellers must be returned byinitiating the return online.